FAQs
How long will it be before I receive my order?
Once we receive your order, it typically takes 1-3 business days to process through to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified.
A shipping estimate is provided during your order checkout, and you will receive a tracking email once your order has shipped.
Do these systems have warranty?
All systems are backed by a 30 day limited warranty, and we also offer a 30 day satisfaction guarantee
What does "refurbished" mean?
Refurbished systems are tested to ensure quality workmanship standards remain excellent. Refurbished products are visually and diagnostically inspected to ensure these items function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect the performance.
What is a Laptop Skin?
A laptop skin is a durable vinyl adhesive that is applied to the top cover of the laptop. Our professionally applied skins hide top cover cosmetic blemishes while providing a sleek, like-new look that does not affect the functionality of the unit. If the skin is removed or otherwise separates from your product, the cosmetic blemishes will be visible.
Laptop Skins are not applied to all laptops. Laptops with skins are clearly marked on the product listing and product image.
Do manuals come with the computer?
No. Manuals do not come in the box.
What disks or CDs come with systems?
No disks are included. Units sold with an Operating System will have a recovery partition on the hard drive.
Does an AC adapter come with my laptop purchase?
Yes. An AC adapter ships with each laptop.
What does "No O/S" or "No operating system" mean?
The operating system is the basic software that is necessary for your computer to function (Windows 10, for instance) and to run programs that are installed. Units that do not include an Operating system will require that you install one before they can be used. Anti-virus, Anti-spyware, DVD decoder software, and commercial applications, like Microsoft Office, are not typically included with the Operating System.
Taxes and Fees
Do you accept tax exemptions?
No. We do not accept tax exemptions on our website.
Why is tax charged and how much tax will be assessed to my purchase?
We are required to collect and remit applicable sales tax based on the ship-to address on your order. The applicable taxes will be shown to you prior to completing your purchase.
Order Processing
Why haven’t I received an email concerning my order?
We batch process orders. Orders are typically processed every morning and afternoon pending verification. It could be a day or two before you get a confirmation email regarding your order. In the event we need to contact you, please remove any SPAM blocker as this may delay your order.
How long will it be before I receive my order?
Once we receive your order, it typically takes 1-3 business days to process through to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified.
A shipping estimate is provided during your order checkout, and you will receive a tracking email once your order has shipped.
Are there any "ship to" address restrictions?
We only ship to addresses in Canada. we do NOT ship to PO Boxes, freight forwarders, Hotels, or Internationally.
Can I change the shipping method on my order after the order is placed?
No, In order for us to process orders efficiently we are unable to make changes to orders once they have been submitted.
How long will it be before I receive my order?
Once we receive your order, it typically takes 1-3 business days to process through to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified.
A shipping estimate is provided during your order checkout, and you will receive a tracking email once your order has shipped.
Is a signature required on delivery of items?
Yes. Customer signature is required on all deliveries.
What happens if the shipping address is incorrect or I refuse delivery?
If you provide an incorrect/incomplete shipping address or refuse delivery of your order, the package will come back to us, the item(s) will be processed back into our inventory, and a restocking fee of 15% will be assessed. You will receive a credit of the purchase price (excluding shipping and handling charges and the 15% restocking fee) to the credit card account used to purchase the products.
What payment types do you accept?
We accept Visa, MasterCard, American Express, and PayPal.
Is there a restocking fee if I return the product?
Yes, unless the product is defective or the return is a direct result of a our error, We will charge a restocking fee of 15% of the purchase price paid.
Customer Support
I have received my computer but have technical issues. Who should I contact?
Please call 1-888-541-3226 and ask to speak to a technical support specialist. Hours are Mon-Fri 11am to 6:30pm Eastern.